This evening we hosted the second in an ongoing series of Social Recruiting Twitter Chats.
We had two experts on the virtual panel, both with considerable knowledge of communities and candidate experience. Lisa Scales, CEO & Co-founder of Tribepad and Jerome Ternynck, CEO at SmartRecruiters Inc.
We asked our panelists four questions each. Here are some of the highlights…
What is Candidate Experience?
A1: Starts with how they engage for 1st time, ends on their first day (becomes employee engagement after that) #srchat
— Jerome Ternynck (@jerometernynck) June 6, 2012
Why should Employers be interested in Candidate Experience?
A2: More candidates leads to better candidates.Great candidate experience definitely has a positive influence on that. #srchat — Chris Brablc (@smashfly) June 6, 2012
What are the most crucial stages of the Candidate Journey?
A3: It seems like the rejection, and getting a rejection, is pretty high up on the candidate wish list #killtheblackhole #SRChat — Kirby Cole (@KirbyCole) June 6, 2012
How does traditional ATS compare with Social HR platforms?
A4: ATS is Tracking | Social HR Platform is Engagement #srchat — Jerome Ternynck (@jerometernynck) June 6, 2012
How can Social Recruiting influence the Candidate experience?
A5: Enables conversation to take place – gets candidate closer before commitment #srchat — Lisa Scales (@LisaScales) June 6, 2012
Can the average ATS ever be social? Explain
A6 a great ATS can take the admin burden out of social transactions. #srchat — John Sumser (@JohnSumser) June 6, 2012
What impact will sites like Glassdoor have on Candidate Experience?
@alanwhitford bit of moaning but that’s 1st gen of such sites. Will end up as useful as Yelp is for consumers #srchat
— Jerome Ternynck (@jerometernynck) June 6, 2012
How does SmartRecruiters enhance the Candidate Experience?
A8: Making things easier drives better experience for the candidate and better conversions for the company #srchat
— Jerome Ternynck (@jerometernynck) June 6, 2012
How does Tribepad enhance the Candidate Experience?
A9: @TribePad enables candidates to one click apply,self serve dashboard,knowledge library, groups,forums,job matching #srchat #amazonexp — Lisa Scales (@LisaScales) June 6, 2012
It seems to be the perception that people will pursue their ideal job even if the candidate experience is lacking. Expectations are low and therefore people are still pleased if there is a good job at the end of the process. The biggest Candidate experience let downs may well be experienced by those not getting hired. I am hearing the phrase “Black Hole” used to describe the place that job applications go to all the time – it cropped up again in this chat.
A3: It seems like the rejection, and getting a rejection, is pretty high up on the candidate wish list #killtheblackhole #SRChat
— Kirby Cole (@KirbyCole) June 6, 2012
Sites like Glassdoor give those that are unsatisfied with their experience somewhere to vent. Could sites like this become the Social Recruiting equivalent of Yelp and Tripadvisor? If that is the case then are we just as likely to see glowing reviews for companies getting the candidate experience right?
If you missed the chat this week, let us know what you think here on the blog or tweet using the #SRCHAT hashtag.
We keep a running list of everyone that’s taken part in one of these Twitter Chats – you can follow them all by checking out this Twitter list. We’d also like to thank everyone that took part for their input – there’s nothing like a good debate to move thinking forward.
The topic of next week’s chat will be announced here on the blog so watch this space!
#SRCHAT will take place every Wednesday at 8pm BST, 3pm ET and 12pm PT. We recommend using Twubs as a great tool for taking part in Twitter Chats.