Terry Jones, Head of L&D at BT Openreach provided his summary of the Social Learning Conference in this short interview.
He said that the three steps to implementing an effective social learning strategy were:
- The right technology
- Great content – to make it engaging and fun
- The right culture
Jones also said that the shift to social learning presented some challenges for L&D skills. He advised trying out new things and using an iterative approach to developing learning in the organisation.